Reference

Understand Your Rights Before You Start

These terms govern every account action on 99cbaji — from opening your wallet to placing a bet and requesting a withdrawal via bKash, Nagad, or Rocket.

Account eligibility varies by regionbKash, Nagad, Rocket deposits coveredTerms updated without prior noticeLocal law takes precedenceContact support for any dispute
99cbaji Understand Your Rights Before You Start
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any clause in these terms is unclear, or you believe an account action was taken in error, our support team is the right place to start. Disputes raised through official channels are logged and reviewed in order — informal messages on third-party platforms are not tracked as formal complaints. Use the channels below to get a documented response.

Team online

Live Chat

Open the live chat widget from your account dashboard. Raise your terms question directly and receive a logged reference number for your case.

Email Support

Send a detailed message to our support address from the email registered to your account. Include your account ID for faster handling.

Account Help Centre

The help centre inside your account lists common terms queries with our current policy response — check there before raising a new ticket.

HOW WE HANDLE THIS

Account Security and Policy Commitments

These terms are not just legal text — they describe how we actually operate your account. Knowing what we do with your data, how we secure your wallet link, and who to contact when something goes wrong is part of using 99cbaji responsibly. Here is the practical side of our policy commitments.

Wallet Verification

Your bKash, Nagad, or Rocket number is checked against your registered name at first withdrawal. Mismatches pause the payout until identity is confirmed through account settings.

Account Data Retention

We retain your account records for as long as your account is active and for a period after closure as required by applicable policy. You can request a data summary through support.

Session and Login Security

Each login on mobile or desktop triggers an OTP to your registered number. If you receive an OTP you did not request, change your password immediately and contact support.

Dispute and Appeals Process

Any account action you believe was applied incorrectly can be formally disputed via email support. We review logged cases and respond with a documented outcome, not a generic reply.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and what happens when something goes wrong. Each answer reflects our current policy position — if your situation is more specific, contact support with your account ID.

These terms apply to every person who creates and uses an account on 99cbaji. Access and eligibility depend on your local law and the regions we currently support — not assumed.

No. Your deposit wallet must be registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches these terms and may trigger a withdrawal hold or account review.

Operating multiple accounts under the same identity is not permitted. If we detect duplicate accounts, both may be suspended while we investigate. Only one account per verified identity is allowed.

Send a request from your registered email to our support address. Include your account ID. We will provide a summary of the data we hold under your account within a reasonable period.

We may update these terms at any time. Changes are published on this page. Continuing to use your account after an update is posted means you accept the revised terms as they stand.

Raise a formal dispute via email support from your registered address. Include your account ID and a clear description of the issue. We log all formal disputes and respond with a specific outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.