Reference

Understand Your Rights and Account Eligibility

Your access to 99cbaji depends on your local law and whether Bangladesh is an eligible region under our current terms. Read what applies to your account before you proceed.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData and privacy rights

Explore Lobby Read FAQ

What Our Legal Terms Actually Cover

99cbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our legal framework sets out who can open an account, how we handle disputes, and what rules apply when you use our services. Eligibility is not universal — it is determined by your country of residence and the laws that govern online activity there. If you

1
are in Bangladesh, check whether accessing this platform is permitted under applicable local law before registering. Account holders agree to use only their own verified wallet details. Deposits made through bKash, Nagad, or Rocket must be initiated from an account registered in your own name. Any
2
mismatch between your 99cbaji account and your payment wallet can result in a hold on withdrawals pending identity verification. This is not a penalty — it is a routine compliance step to confirm the account belongs to you. We do not accept liability for access issues
3
arising from regional network blocks, ISP restrictions, or changes in local legislation. If a payment via Nagad or Rocket fails due to a bank-side restriction rather than a platform error, the resolution path runs through your wallet provider first. Our support team can confirm the transaction
4
status from our end and provide a reference number you can take to your wallet provider.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We apply standard encryption to your account data and wallet transaction records. You have the right to request what personal data we hold, ask for corrections, or close your account and request deletion of non-mandatory records. These rights apply subject to any retention obligations under applicable law.

Data You Can Request Log in and go to Account Settings, then select Data Request. We will compile your transaction history, login records and stored wallet references within the period required by our policy.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings bar on first visit.

Wallet Record Retention Transaction records linked to bKash, Nagad and Rocket are retained for the period required to handle disputes and comply with applicable financial regulations in your region.

Account Closure Rights You can close your account at any time by contacting support. Pending withdrawals are processed before closure. Verified identity records may be retained under legal retention rules.

REACH OUR TEAM

Contact Us About Legal or Account Queries

If something in our legal terms is unclear, or you need to raise a dispute about account access or wallet verification, our support team handles those queries directly. Reach us through the channels below — have your account ID and wallet number ready so we can locate your case without delays.

Team online

Live Chat

Open the chat icon from any page on 99cbaji. Describe your legal or account query and our team will pull up your case using your registered details.

Email Support

Send your query with your account ID and the wallet type — bKash, Nagad, or Rocket — so we can route it to the right verification team without back-and-forth.

Account Help Centre

Log in and visit the Help section to raise a formal dispute or request a copy of your account data. All submissions are logged with a reference number.

Common Questions About Terms, Rights and Eligibility

These are the questions we hear most often from people in Bangladesh reading our legal terms for the first time. If your question is not here, contact us through live chat or email with your account ID ready.

Access depends on your local law and eligible region. We do not make legal determinations on your behalf — check what applies to online accounts in your area before registering.

Wallet identity matching is a standard verification step. It confirms the funds belong to the account holder and helps us process withdrawal requests without unnecessary delays or holds.

Yes. Log in, go to Account Settings and submit a Data Request. We compile your records — transaction history, wallet references, login logs — and deliver them within the timeframe set in our policy.

Non-mandatory personal data is deleted following closure. Transaction and identity records may be retained for the period required by applicable financial or regulatory rules in your region.

Contact support with your account ID and the Rocket transaction reference. We confirm the status from our end and give you a reference number to use with Rocket's own dispute process.

Log in and open the Help Centre, then select Raise a Dispute. Every submission gets a reference number. You can also email support with your account ID and wallet type — bKash, Nagad, or Rocket.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoCrash Burst AccountRegister

Understand Your Rights and Account Eligibility

Security, Retention and Your Account Rights

Contact Us About Legal or Account Queries

Live Chat

Email Support

Account Help Centre

Common Questions About Terms, Rights and Eligibility

01 Does Bangladesh law allow me to use 99cbaji?

02 Why does my bKash or Nagad name need to match my account?

03 Can I request a copy of my personal data?

04 What happens to my data if I close my account?

05 What do I do if my Rocket payment failed but money left my wallet?

06 How do I raise a formal dispute about my account or a transaction?

Legal

Related pages

Related pages